Privacy Policy

Felicity Warren trading as Flick Forward Chiropractic ABN: xxxxxx
Last updated: May 2026

About this policy

At Flick Forward Chiropractic, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and how we keep it safe.

We handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). As a registered health service provider, we also follow the privacy obligations that apply to health practitioners.

The information we collect

The information we collect depends on how you interact with us.

When you contact us through our website, we collect the details you give us via our contact form - typically your name, email address, phone number, and any message you send us.

When you book in or attend an appointment, we collect information needed to provide your care. This may include your name, date of birth, contact details, Medicare or private health fund information, emergency contact, occupation, medical history, current symptoms, treatment notes, and any other health information relevant to your care. Health information is treated as sensitive information under Australian privacy law and is handled with extra care.

When you visit our website, our hosting platform Squarespace collects some technical information automatically - see the website data section below.

How we use your information

We use your personal information to:

  • Respond to your enquiries

  • Book and manage your appointments

  • Provide chiropractic care and treatment

  • Keep accurate clinical records (as required by law and our professional obligations)

  • Process payments and claim health fund rebates where applicable

  • Send appointment reminders and follow-up communications

  • Comply with our legal, regulatory, and professional obligations (including those of the Chiropractic Board of Australia / AHPRA)

We will not use your information for marketing without your consent. If you do opt in, you can unsubscribe at any time.

Website data (Squarespace)

Our website is hosted by Squarespace. Squarespace collects personal information when you visit this website, including:

  • Information about your browser, network, and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs this data to run the website and to protect and improve its platform and services. You can read more about how Squarespace uses your data in their Privacy Policy.

Cookies

This website uses cookies and similar technologies - small files that download to your device when you visit a website. Necessary cookies are always used to securely serve this website to you. Analytics and performance cookies are used to view site traffic and activity, only after you acknowledge our cookie banner (if applicable).

Contact form submissions

When you submit information through our website contact form, we collect the details you provide in order to respond to you. This information is provided to Squarespace, our website hosting provider, so they can deliver website services to us and help us manage our communication with you.

Analytics

This website collects personal information to power our site analytics, including information about your browser, network, and device; web pages you visited prior to coming to this website; and your IP address. This information may also include your clicks, internal links, pages visited, scrolling, searches, and timestamps. We provide this information to Squarespace, our website analytics provider.

Who we share your information with

We only share your personal information when necessary, and only with people or organisations who need it. This may include:

  • Squarespace, our website hosting and analytics provider

  • Your other treating health practitioners (with your consent) - for example, your GP, physiotherapist, or specialist

  • Medicare, the DVA, or your private health fund - where you ask us to process a claim

  • Government agencies and regulators - where required by law

  • Third-party service providers who help us run the business (such as practice management software, appointment reminder systems, and accountants), all of whom are required to handle your information confidentially

We do not sell your personal information.

Storing and protecting your information

We store your information in secure clinical and electronic systems. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification, and disclosure.

We keep clinical health records for the period required by law - generally a minimum of seven years from the date of last contact for adult patients, and until age 25 for patients who were under 18 at the time of treatment.

Accessing and correcting your information

You have the right to ask for a copy of the personal information we hold about you, and to ask us to correct anything that is inaccurate or out of date. To make a request, contact us using the details below.

We may need to verify your identity before releasing information, and in some cases there may be a small administrative fee for providing copies of clinical records.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it directly.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Contact us

If you have any questions about this policy or how we handle your information, get in touch:

We may update this policy from time to time. The latest version will always be available on our website.